Privacy Policy

1. Information We Collect

To provide online TCM consultations, herbal medicine delivery, and health management services, we may collect the following information:

• Identity & Contact Information: Name, gender, date of birth, email, phone number, and shipping address.
• Health Data: Consultation forms, symptoms, medical history, tongue images, lab reports, and other sensitive personal information.
• Technical & Usage Data: IP address, browser type, cookies, log data, and access times.

2. How We Use Your Information

• Core Service Delivery: Sharing your health data with assigned TCM practitioners for diagnosis and treatment plans.
• Order Fulfillment: Using your name and address for herbal medicine preparation and delivery.
• Communication & Support: Responding to inquiries, sending appointment reminders, and service notifications.
• Service Optimization: Analyzing user behavior to improve our website layout and processes.

3. Information Sharing & Disclosure

We do not sell your personal information. It may be shared only in the following specific circumstances:

• Healthcare Providers: Your consultation data is shared with the registered TCM practitioner serving you.
• Logistics Partners: Name, address, and phone number shared with courier companies for medicine delivery.
• Legal Compliance: Disclosure required by laws, court orders, or government authorities.

4. Data Security

7TCM uses SSL/TLS encryption for data transmission and encrypts sensitive information in our databases. We enforce strict internal access controls, limiting data access to authorized medical and technical personnel. However, no internet transmission or electronic storage method is 100% secure.

5. Your Rights

Under applicable data protection laws, you have the following rights:

• Access & Correction: Log into your account to view or modify your personal information.
• Deletion Right: Request deletion of your health consultation records under certain conditions.
• Withdraw Consent: Email us to withdraw consent for marketing communications.
• Complaint: File a complaint with a supervisory authority if you believe your privacy rights have been violated.

6. Children's Privacy

7TCM services are intended for adults. If you are a minor, please use our services under the guidance of a parent or guardian. We do not knowingly collect personal information from children under 14 (or the lower age specified by applicable law).

7. Cross-Border Data Transfer

As our services may involve global users and our TCM practitioners may be located in different jurisdictions, your information may be transferred to servers outside your country/region. We ensure such transfers comply with applicable laws and take necessary protective measures.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes (e.g., changes in data processing purposes) will be notified via website announcement or email.

9. Contact Us

If you have any questions about this Privacy Policy or data processing, please contact us:

• Email: [email protected]
• Online Channels: Leave a message via our Help Center or online customer service.